10 finest ‘mega airports’ in North America 2025

Final month, J.D. Energy launched its annual North American Airport Satisfaction Examine for 2025.

Mega airports are outlined as these with 33 million or extra passengers per 12 months. The examine measured total passenger satisfaction by inspecting their experiences throughout seven core dimensions so as of significance:

1. Ease of journey via airport
2. Stage of belief with airport
3. Terminal amenities
4. Airport workers
5. Departure/to airport expertise
6. Meals, beverage and retail
7. Arrival/from airport expertise

The 2025 examine is predicated on 30,439 accomplished surveys from U.S. or Canadian residents who traveled via a minimum of one U.S. or Canadian airport and covers each departure and arrival experiences (together with connecting airports) through the previous 30 days. The examine was carried out from July 2024 via July 2025.

“Whereas the annual progress fee in passenger quantity appears to be leveling off, we’re nonetheless seeing document numbers of vacationers move via the nation’s airports, and, for essentially the most half, they’re having fun with the expertise,” Michael Taylor, observe lead for the airport examine at J.D. Energy, said in a press launch.

Identical to 2024, the highest three airports stay the identical, which is not shocking, Taylor tells CNBC Make It.

“The three airports that received carried out solidly in what I name blocking and tackling. It is about attending to the airport, is the lavatory clear? Is the TSA fast? That sort of factor after which a very powerful half is the meals, beverage and retail which is the largest swing issue within the examine normally,” he says.

With the federal government shutdown nonetheless ongoing, air journey is being affected however hasn’t modified the satisfaction rankings of the mega airports on this 12 months’s report but, Taylor says.

His greatest piece of recommendation throughout this time is that vacationers must be ready to not go anyplace.

“Put together to not be within the air and seeing extra delays,” he stated. “Individuals will react negatively to that, which is able to have an effect on satisfaction, nevertheless it’s usually pretty episodic. It would not final endlessly and we’ve not seen a big impact.”

The airport served greater than 37 million vacationers in 2024, making it the 18th busiest in North America when it comes to the variety of passengers served yearly, in line with MSP’s web site.

In 2023, the airport ranked as the world’s most punctual, in line with a report from the journey knowledge analytics agency Cirium.